Tracking order

Thank you for shopping with AubeLune! We are committed to providing you with a transparent and worry-free shopping experience. Once your order is shipped, you can easily track its journey to your doorstep.

How to Track Your Order

  1. Order Confirmation & Processing: After you place an order, you will receive an order confirmation email at the address you provided. Our team will then process and prepare your items for shipment.
  2. Shipment Notification: Once your package is handed over to our logistics partner, we will send you a shipping confirmation email. This email is crucial as it contains your unique tracking number and the carrier's name.
  3. Using Your Tracking Number: Copy the tracking number from your shipping email. You can then use it on the carrier's official website or on a universal tracking platform (see recommendation below).
  4. Delivery: Please monitor the tracking information for the estimated delivery date. Ensure someone is available to receive the package at the delivery address.

Recommended Tracking Tool

For a seamless and comprehensive tracking experience that often consolidates information from multiple carriers, we recommend using the following reliable third-party service:

17Track

Visit 17Track.net

How to use it:

  • Go to the 17Track website linked above.
  • Paste your tracking number into the main search field.
  • Click "Track" or press Enter.
  • 17Track will display detailed, real-time updates on your package's location and status, including origin, transit points, and destination country logistics.

Note: 17Track supports a vast network of postal and courier services worldwide, making it an excellent universal tool for our international customers.

Need Further Assistance?

If you encounter any issues with your tracking number, if the status does not update for an extended period (please allow 24-48 hours for initial updates after shipment), or if you have any other questions regarding your order, our customer support team is here to help.

Please contact us via email at [email protected]. Include your order number and tracking details for faster assistance.

We appreciate your trust in AubeLune for your fashion needs.